As an Airport emergency operator, you understand how difficult it is to communicate with the people and organizations you care about. Not only are millions of passengers transiting through your terminals and concessions, but you also have people from different organizations using multiple communication modes and solutions.

"Collaboration" is the new strategy within the unique airport environment. New tools, processes and common protocols are all helping to increase productivity and effectiveness to respond to an event. Many of these solutions, however, are addressing internal communication/collaboration and are less focused on the unique challenge of information sharing among multiple organizations, e.g., food court vendors, logistic providers, onsite tenants and partner agencies from all levels of government. Learn from practitioners who deal with these complexities during routine operations and during crises.

  • Define the Airport ecosystem and the problems associated with getting and staying connected during both routine and critical events
  • Discuss human and technological communication methods and how they can be optimized to address the above challenges
  • Discuss the issue of interoperability as it relates to the full spectrum of communication modes (radio, telephone, eMail, SMS. digital displays)


John Linstrom
Community Manager, Aviation, State & Local Government/Public Safety at AtHoc

John Linstrom is a Community Manager for AtHoc assigned to the State, Local & Commercial Team. He has spent the past thirty years in military, municipal, state and federal government agencies as an emergency manager, emergency responder and team commander. John is currently the federal Team Commander for two of the ten National Disaster Medical System mass fatalities response team (DMORT) serving the Western U.S. and Pacific states and territories.

Alan Black
VP of Safety and Security at Dallas-Fort Worth International Airport

Alan Black began his career serving in the U.S. Air Force as an aircraft rescue firefighter, coming to DFW in June 1981 to serve in the Airport fire rescue division. He was later transferred to Police Services and served as a patrol officer. He returned to fire rescue upon his promotion to Sergeant where he served in various capacities until his promotion to fire chief in 1999. Alan has been very active in many industry-related organizations throughout his career.

Alan is a highly sought out educator and lecturer, having shared his expertise with governments and airport authorities in Beijing, China; Singapore; Buenos Aires, Argentina; Liberia, Costa Rica; and Port Au Prince, Haiti.

Christopher Rausch
Emergency Preparedness Manager at Phoenix Sky Harbor Airport

Chris has been with the City of Phoenix Aviation Department since 2007 where he's currently the Emergency Preparedness Manager at Sky Harbor International Airport. In this capacity he's responsible for Airport Emergency Operation Center (AEOC) and exercise/drill coordination; Unified Command Vehicle utilization; and all facets of airport emergency planning, and training.

Previous to his City of Phoenix career, he was with America West Airlines/US Airways where he held various positions including Emergency Planning and Response Manager.

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