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| Challenge |
Real-time information is a crucial element in solid decision making. Critical messages can get ‘lost’, either being overlooked, or not sought out in the first place. Many organizations remain unable to effectively communicate important information to targeted groups of users, creating inefficiencies and slowed response times which lead to poor work quality and productivity losses.
The ability to immediately receive key, relevant information substantially increases business intelligence, and enables timely and appropriate action. However, in large organizations a communication gap frequently exists between the different areas of a company and upper management. From sales to operations, the large amount of interdepartmental day-to-day activities and events prevent executives from being aware of the changing critical components that can literally mean the difference between profit and loss.
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| Audience |
| C-Level Management, Vice-Presidents, Executives, CIOs, Corporate Communications Executives, CKOs and subject matter experts (knowledge managers) responsible for ensuring that all employees receive the relevant knowledge resources and information updates in order to be effective. |
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| AtHoc Solution |
Using AtHoc ENSTM, AtHoc’s Corporate Communications solution provides a means for monitoring all incoming information from multiple sources and areas, defining what categories of information are relevant by department, function or sector, and then selectively alerts individuals or groups of employees and executives when their specified area is updated. The delivery of the targeted alert keeps relevant information top-of-mind for management, and provides the ability for timely and appropriate direction.
AtHoc utilizes your existing IP network to distribute alerts to hundreds, thousands or even tens of thousands of employees via devices such as desktops, PDAs, mobile phones - within minutes. The system sends audio-visual alerts and reaches all targeted staff, at the same time delivering via multiple devices for maximum reach. Additionally, the system allows multiple administrators to publish alerts, enabling efficient communication by department, job function or level of management. Targeted alerts not only ensure recipients receive messages, but more importantly, that they provide appropriate attention in a timely manner. AtHoc ENS platform’s tracking capabilities assure alert delivery and acknowledgment. |
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| Key Benefits and Capabilities |
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Increased business intelligence with fast, effective communication |
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Real-time monitoring of relevant departmental metrics |
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Contact escalation or failover if executive is unavailable |
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Reach all employees and executives within minutes |
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Effective audio-visual desktop alerting |
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Assured alert delivery and acknowledgment |
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Immediate, proactive and efficient communication |
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Ensured employee and management awareness |
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Targeting messages by department, functional role or level of management |
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Easy to install, administer and use |
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Enterprise-class, secure platform |
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Increased utilization of corporate knowledge/resources |
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Continuous, convenient access to relevant information |
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