AtHoc IWSAlerts

Unified Mass Notification System

AtHoc IWSAlerts - Unified Mass Notification and Emergency Notification System
Through a single web-based management console or smartphone/tablet app, launch and manage all communication channels simultaneously. Devices include computers, phone (cell, landline, VoIP), PDAs, pagers, BlackBerrys, computer kiosks, sirens, TV, Radio and PA systems.

AtHoc IWSAlerts transforms your IP network into a comprehensive, end-to-end emergency notification system, unifying all communication modalities. Using a single, web-based console or smartphone/tablet, emergency managers can communicate 2-way alerts across the entire enterprise to virtually any device with real-time speed and assured reach. The AtHoc solution removes complexities, streamlining information when and where you need it, accelerating crisis response and resolution, saving lives.


Key Features and Benefits

Through a single unified interface, AtHoc IWSAlerts allows for rapid communication across multiple channels and redundant devices – all IP-integrated. These include networked mobile/smartphones, computers, IP phones, landlines, SMS/text, email, social networks, and more. AtHoc technology capabilities provide Common Alerting Protocol (CAP) based integration for non-IP technologies, such as fire panels and alarms, public address (PA) systems, sirens, digital display boards, cable TV, and walkie-talkies; as well as incorporation with FEMA's Integrated Public Alert Warning System (IPAWS).

Emergency managers can request alert responses and status for accountability reports. The responses are geo-tagged and the resulting analysis provides actionable information for early crisis control and resolution.

Designed for enterprise-class security and reliability, AtHoc IWSAlerts scales to support hundreds of thousands of personnel across widely dispersed organizations while accommodating the alerting needs of each location, group, or select individuals.

Behind-the firewall deployment brings peace of mind and assurance of data confidentiality and network protection. Additional deployment architectures, including public cloud and hybrid deployment options provide flexibility in addressing an organization's requirements without compromising security and privacy.

Instant, transparent failover ensures system redundancy and full continuity of operations, even in extreme crisis situations.

The AtHoc solution leverages existing systems and infrastructure to save on installation and overhead.

Meets government and commercial emergency management, disaster recovery and continuity planning requirements, including fire and building safety regulations (such as NFPA 72 2010/2013 DoD UFC 04-021-01).

Monitor video feeds, physical security/life safety sensors and external data sources auto-trigger alerts and emergency scenarios based on designated business rules.

Flexible and robust role and permissions based access control leveraging CAC and PIV certification ensure that authenticated and authorized operators can access only the capabilities designated for their use. All activities are automatically audited, complying with Federal security requirements.

Tools and processes allow automatic synchronization of the organization user repository with IWSAlerts user repository, including Active Directory and LDAP v3 integration, to sync users, user attributes, contact details, organization hierarchy, distribution lists, and security groups. AtHoc IWSAlerts APIs allow custom integration with virtually any organization user repository.

The user self -service capability enables users to update their own data, devices, and contact details. AtHoc has developed a suite of tools and best practices to ensure accuracy and completeness of user data and its readiness when needed.

Through a single unified interface, AtHoc IWSAlerts allows the rapid communication of consistent information across multiple channels and redundant delivery devices (customizable messaging per device) – all integrated using the IP network. These include:

Delivery of audio/visual pop-up notifications to computer desktops connected to the IP network.

Rapid and scalable delivery of rich notifications to smartphones using native applications, enabling response collection and location tracking.

2-way audio-visual (text, video, images) blast alerts to IP phone displays and speakers.

Delivery of voice telephony alerts to any satellite, land, VoIP or mobile phone via on-site or hosted mass dialing services.

Deliver text messages or SMS to mobile phones, and pagers.

Secure, digitally signed email delivery using PKI signature with responses using the organizations' email address (i.e. .mil, .gov, .com, .edu).

Send alerts through popular social networking channels, including Twitter and Facebook.

Audio notifications to outdoor sirens and indoor public address (PA) systems.

Activate alerts to the public via FEMA IPAWS-OPEN certified interface.

Send text, image or video alerts to digital displays.

Audio broadcasts to local AM and FM radio stations.

Transmit alerts to all security forces' handheld LMR. Additional functionality of tracking GPS location available on select LMRs.

Integrate with existing fire alarm systems to trigger voice and strobe alarms, as well as receive events initiated by the fire alarm system (such as smoke detection, pull station activated, etc.)

Output standard XML / RSS / Atom to disseminate information via web sites and external systems.

Upon receiving an alert, the recipient can choose from various customizable response options for acknowledgement. Information regarding alert delivery, acceptance, and responses are tracked in real-time and included in a comprehensive summary report, providing emergency managers with critical visibility in a crisis situation.