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AtHoc IWSAlerts for Enterprise Deployments

Enterprise-wide Operations and Multi-tenancy

AtHoc IWSAlerts’ enterprise capabilities allow centralized deployment within a “secure, private cloud” to support multi-site implementation while providing specific alerting needs tailored to each individual group. This capability lets an organization disseminate alerts to the entire user population with visibility across the enterprise while providing each remote site its own “private” alerting system. AtHoc IWSAlerts also includes a permission-based management system that controls operator access rights to scenarios, contact information, and device types.

Beyond increased data confidentiality and network security, this centralized (“private cloud”), enterprise-wide approach provides a single, unified notification system. Additionally, private cloud deployments reduce infrastructure and maintenance costs and enables organizations to notify and collect responses from hundreds of thousands of personnel in minutes.

Enterprise-Class Architecture Capabilities

AtHoc IWSAlerts provides numerous enterprise capabilities, including:

  • Interoperability and Integration: Uses standard and open protocols including CAP, XML and Web services
  • High Availability: Automatic and manual failover to an alternate site in case of critical failure of primary site
  • Security: Provisions for secure communication, authentication and encryption using industry-standard PKIs
    • Digitally PKI-signed email (SMTP) delivery and sending directly using the organizations’ email address domain
  • Scalability: A load-balanced server farm to support hundreds of thousands of end users
  • User Directory Integration: Active Directory, LDAP and other common enterprise directories accessible via API
  • Deployment Flexibility: Multiple delivery options including:
    • On-premise: Entire system deployed behind the firewall leverages secure integration with user directory and internal resources including network, Cisco Unified Communications Manager, Microsoft Lync, Public Address Systems, siren systems and physical security sensors
    • On-premise with Telephony Alerting via IP-Based Unified Communications Technology: Delivery of alerts as audio messages to any land, mobile or VoIP phone
    • Hosted/Software-as-a-Service (SaaS): Available as a service from a redundant and highly available remote hosting facility, speeds deployment and eliminates the need for on-site hardware. AtHoc SaaS service is certified per NIST SP 800-53 Rev3 IA controls at FIPS-199 Moderate classification
    • On-premise with Hosted Managed Notification Delivery Service: Software installed locally with secure access to remote communication center for mass telephony dialing and text messaging without taxing local telephony resources
    • On-premise with Hosted Failover: Software installed locally with failover to host facility, assuring redundancy

The role of AtHoc IWSAlerts is shown monitoring events from multiple sources (on left), delivering alerts to multiple devices and capturing responses from individuals (on right).