Features

AtHoc IWSAlerts incorporates enterprise-class capabilities to manage the emergency notification process across the entire organization. Using a Web-based console, operators from any location in the organization can activate alerts to virtually any device, track responses and view accountability reports. Automatic notifications can be triggered by physical sensors and data feeds. Notification processes can be defined to support both enterprise-wide and individual facilities’ needs.

Unified Notifications to All Devices

Through a single unified interface, AtHoc IWSAlerts allows you to quickly communicate a consistent message across multiple channels and delivery devices – all integrated using the IP network. Notification channels include: Networked computers, telephones (landline, mobile, VOIP), text-messaging (SMS) and email to mobile phones, pagers and BlackBerry devices, speakers and sirens, local cable TV and digital display boards, local radio stations and the National Emergency Alert System (EAS).

Personnel Targeting by Organization and Geography

AtHoc IWSAlerts can target personnel based on organizational structure, distribution lists or physical location. Personal and mass notification devices (such as sirens and display boards) can be targeted using visual geographic maps, enabling the selection of buildings, regions or zones to be notified. Dynamic targeting can be accomplished using a combination of attributes such as rank, medical training level or IP address.

Emergency Scenarios and Processes

AtHoc IWSAlerts automates operating procedures for emergency situations by providing a library of over 100 out-of-the-box DoD scenarios, including FPCON, INFOCON and warning conditions. Scenarios include alert content, response options, targeted recipients and delivery devices. Operators can customize their own scenarios and processes or create new ones using simple Web-based tools.

Response Tracking and Reporting

Alert recipients are presented with multiple response options for selection and acknowledgement on all personal communication channels (e.g., desktop, phone, SMS or email). The delivery, receipt and responses of the alerts are tracked in real time, providing operators with both aggregated overview summaries as well as detailed delivery information for each alert recipient. These reports provide visibility and accountability of the organization’s personnel.

Up-to-date Contact Information and Self Service

Maintaining the accuracy of personnel contact information is crucial for the success of any large-scale emergency notification system. AtHoc IWSAlerts addresses this challenge via a three-tiered approach:

• Integration with Organizational Repositories – AtHoc IWSAlerts concurrently integrates with multiple enterprise user directories to continuously synchronize personal and organizational information. Supported repositories include Active Directory, LDAP, MilPDS, CivPDS and common HRMS applications.
• Operator Management – Local operators can either manually update contact information for their local personnel or import personnel rosters in common file formats such as CSV or XLS.
• User Self-Service – Individual end users can access and modify their own personal information and device preferences through a Web-based, self-service portal, as well as view their personal alert Inbox.

Event Monitoring and System Interoperability

Emergency events are often triggered by physical sensors (e.g., fire alarms, video surveillance and chemical detectors) or external data sources (e.g., National Weather Service content feeds). AtHoc IWSAlerts provides a means for monitoring such events, and using pre-configured business rules, it can automatically activate any emergency scenario. By utilizing CAP, XML and Web services, AtHoc IWSAlerts also enables communication with external systems, such as federal, state and local agencies for information sharing and interoperability.

Web-based console for managing the entire notification process	Easily select communication channels and set notification priorities
Quickly target personnel by organizational hierarchy, geographical maps, distribution lists or dynamic queries	Real-time response tracking provides visibility and accountability for personnel