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| Subscription Capability: High Relevancy, Topic-Based Alerting |
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Provides recipients the ability to subscribe to specific alerts for relevant updates in situations where there is an overload of incoming information. |
| Comprehensive Alert Subscription Capabilities |
Alert subscription options include pre-selected optional alerts, mandatory alerts and personal alerts. |
| Opt-in/Opt-out Alerts |
Pre-selected list of relevant alert topics for their subscriptions based on recipient roles. |
| Mandatory Alerts |
All recipients can be forced to receive essential alerts. |
| Personalized Alerts |
Recipients self-subscribe to specific topics that are most relevant and receive customized alerts. |
| Control Subscription Options |
Allows administrators to pre-define what roles will have what type of subscription (opt-in/opt-out, mandatory or self-subscribed). |
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Automatic Monitoring and Alerting of Incoming Information |
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Working in conjunction with subscriptions, the C2Alerts system integrates with data repositories to monitor the incoming information from multiple sources - then automatically delivers specified alerts to subscribers when there are relevant updates detected. |
| Quick and Simple Integration |
System easily integrated to external system and data repositories of incoming information. |
| Change Detection Alerts |
Once integrated, system automatically monitors multiple sources for information such as database updates and knowledgebase resource additions - then alerts upon change detection. |
| Customizable Alert Activation Process |
Automatic monitoring can use user-specific information and business logic to implement sophisticated, tailored alert activation flows. |
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Multiple Alert Delivery Options: Ensuring Critical Messages are Received |
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Multiple alert methods and devices guarantee recipients immediately receive and give appropriate attention to critical messages. |
| Desktop Delivery |
| Effective Desktop Alerts |
Audio-visual popup alerts guarantee recipients immediately see and hear critical messages delivered directly to their PCs. |
| Alert Dashboard Toolbar |
Persistent presence anchored on the desktop offers convenient access to important information, and keeps it top-of-mind. |
| Desktop Content Feeds |
Posting updated content such as news headlines and RSS proactively delivers most current information. |
| Desktop Ticker |
Provides latest information actively on screen with scrolling text. |
| Desktop Quick Search |
Enables users to pre-defined search criteria from multiple sources reduces search time. |
| Single Point Access |
Dashboard alerts provide recipient a single point of access to all incoming information. |
| Configurable Dashboards |
Administrators can define default dashboards that are available to their recipients. |
| Offline Message Delivery Hold |
Alerts are stored while user is offline, and then delivered when user comes online. |
| Device Delivery |
| Multiple Delivery Devices |
Deliver alerts to desktop, Blackberry, mobile, pager and email. |
| Delivery Preferences |
Recipients can choose which delivery devices to receive alerts. |
| Force Delivery Device |
Administrators can force delivery of alerts using a specific device, i.e. require message delivery via desktop. |
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Powerful Alert Tracking, Reporting and Status Monitoring |
| Reporting |
Real-time reports track alert delivery, recipient acknowledgement, monitor user's online presence and connection status. Access archive of published alerts and audit trail logs of activities. |
| Powerful Testing Capabilities |
Provides Administrators with powerful alert testing, diagnosis and reporting. |
| Track Alert History |
Enables recipients to track their personal alert history. |
| Alert Monitoring |
Administrators can monitor and view all alerts sent, including the alert’s status (live, scheduled, stand by, archived), type, scheduling parameters and more. |
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Robust Central Administration |
| Powerful Web Based Interface |
Multiple administrators can access and administer the system from multiple networked locations. |
| Add Unlimited Administrators |
An unlimited number of administrators from various departments, functional roles and geographic locations can be added to the system to manage alerts. |
| Customize Administrator Access |
- Limit or expand different administrators’ access levels for system administration, message sending, and defining other administrators’ access privileges. |
| Routing Preference Personalization |
Allows recipients to designate their preferred distribution method. |
| Auditing of Administration Activities |
Provides a log of actions performed by administrators. |
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Secure, Scalable, Enterprise-Class System Architecture |
| Secure |
Includes provisions for secure communication, authentication and encryption using industry-standard technologies. |
| Integration |
Easy integration with both internal and external applications. Uses XML based interface (API) to external systems. |
| Scalable design |
Supports multiple application servers in a farm configuration. |
| Web based |
Thin-client interaction for administrators and end-users. |
| Network friendly |
Light bandwidth utilization. Uses standard, approved communication ports and protocols. |
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| For more details, visit ENS Architecture » |
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