Senior Implementation Engineer - DoD Sector

Location: San Mateo, CA

AtHoc, Inc. is the pioneer and recognized leader in providing enterprise-class, network-centric emergency notification systems to military, government and commercial organizations. AtHoc’s products are used for physical security, force protection, personnel accountability, recall and regulatory compliance. Millions of end-users worldwide, in organizations such as the U.S. Air Force, U.S. Army, U.S. Navy, U.S. Patent and Trademark Office, NASA, Microsoft, Boeing and PricewaterhouseCoopers rely on AtHoc’s unified management systems for their emergency alerting and critical communication needs. AtHoc has partnered with market leaders including Microsoft, Cisco, Dell, Harris, Siemens, Avaya, Lockheed Martin and others to bring these notification solutions to the public and commercial markets.

For more information on AtHoc, please visit http://www.athoc.com.

Working as part of our professional services team, the Implementation Engineer will be responsible for deploying AtHoc’s ISW Alerts and related products in our Department of Defense customer’s environments. The ideal candidate will be familiar with the installation and deployment of enterprise level software and will have 4-7 years experience in a fast paced environment and is capable of installing software in Enterprise, networked, distributed environments. This candidate should have (or has had) a Secret Clearance or higher, be comfortable driving installation and deployment standards and works well in front of customers. The position will require up to 50-75% travel and can be home based, preferably close to a metropolitan airport.

Responsibilities:

• Onsite deployment of AtHoc’s enterprise software products.
• Providing guidance on requirements gathering from customer.
• Assisting in the architecture of the solution.
• Owning the engineering deployment details and changes for assigned implementation projects.
• Providing point of contact for customer technical resources.
• Creating and maintaining accurate customer deployment reports.
• Assist customers to increase self sufficiency.
• Contribute to and maintain solutions knowledge-base.
• Customize AtHoc solution to specific customer requirements.

Requirements:

• DoD (or equivalent) Secret Clearance or higher.
• Project engineering experience with Commercial and Federal government customers.
• System administration experience with Windows XP and Microsoft Server flavors.
• Ability to create presentations and brief at all levels of the organizational hierarchy.
• Active Directory admin experience.
• Experience with SQL Server 2005.
• Web servers, preferably IIS.
• Experience with enterprise software deployment technologies (SMS, Ratia, Altirus).
• Web development experience a plus.
• Strong project management skills.
• System administration experience with Windows XP / Vista (Mac OS X experience a plus).
• Working knowledge of SQL (e.g. Running Stored Procedures, managing maintenance plans, DB restores/backups).
• Experience with MS NLB and hardware load balancer configuration experience.
• Experience in installing enterprise server software and performing operational tests.
• Working knowledge of HTTP, TCP/IP.
• Ability to communicate complex technical issues to non-technical audiences.
• Comfortable managing multiple projects simultaneously.
• Work well under pressure and tight timelines.
• Be accountable and with strong sense of ownership and excellent execution skills.
• 50%-75% Travel.

Education:

Requires college degree or equivalent experience.